Legal notice

Here is the English version of your Dropshipping Legal Policies & Terms of Service. You can copy and paste this directly into Settings > Policies in your Shopify admin dashboard.

LEGAL & TERMS OF SERVICE

Effective Date: [July 23, 2026]

Welcome to [Your Brand / Domain Name] ("we," "us," or "our"). We operate an e-commerce online store. By accessing our website, purchasing our products, or using our services, you agree to be bound by the following Terms and Policies.

1. Fulfillment & Order Processing

We partner with trusted international suppliers, manufacturers, and logistics partners to fulfill and ship orders directly to your provided shipping address.
Once your order is confirmed, the details are automatically routed to our fulfillment partners. Order processing typically takes 1 – 3 business days before being handed over to the carrier.

2. Shipping & Customs Notice

Estimated Shipping Time: The shipping time displayed at checkout is an estimate (typically 7 – 15 business days depending on your location).
Delays Beyond Our Control: Delivery times may be extended due to customs delays, severe weather, or local postal service disruptions. While we will actively assist you with tracking, we are not liable for delays caused by events beyond our reasonable control.
Customs, Duties & Taxes: Customers are responsible for any import duties, VAT, or local customs fees that may apply in the destination country.

3. Return, Refund & Replacement Policy

Due to the nature of direct international shipping, our policy applies as follows:

Damaged, Defective, or Incorrect Items:

If your item arrives damaged, defective (e.g., MagSafe magnetism issues, frame scratches), or incorrect, please contact our support team within 7 days of delivery. You must provide an unboxing video and clear photos showing the issue. We will issue a free replacement or a full refund.
Lost Packages: If tracking shows no updates for more than 30 days (or the carrier confirms the package is lost), we will issue a full refund or send a replacement free of charge.
Change of Mind / Incorrect Choice: If you ordered the wrong size/model or simply changed your mind, you will be responsible for returning the unused item (in its original packaging and seal) to our designated return address at your own shipping expense.

4. Product Disclaimer & Limitation of Liability

Images & Visual Representation: Product visual representations (including gold plating finishes, camera ring protection, and MagSafe features) are rendered to accurately represent the physical product. Minor color variations may occur depending on your device's display settings.
Device Protection: Our phone cases are designed to help absorb everyday impact and reduce wear. However, we assume no legal liability for any physical damage, cracking, or hardware failure of personal devices while using our products.
Third-Party Trademark Notice: Apple, iPhone, and MagSafe are registered trademarks of Apple Inc. Our products are third-party compatible accessories and are not manufactured, endorsed, or affiliated with Apple Inc.

5. Order Cancellation & Address Changes

Orders can only be canceled or updated within 2 hours of placing the order.
After 2 hours, the order is automatically pushed to our supplier's processing queue and cannot be canceled or modified. We are not responsible for lost packages resulting from incorrect shipping addresses provided at checkout.