Shipping policy

SHIPPING POLICY

Thank you for shopping at [casual-streetwear]. We aim to offer you the best shipping options, no matter where you live.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification with a tracking number once your order has shipped.

2. Shipping Rates & Estimated Delivery Times

We partner with international logistics providers to fulfill your orders directly. Shipping times depend on your location:

Region / Country Estimated Delivery Time Shipping Cost
United States 7 – 12 business days Free / [Insert Rate]
Canada & UK 8 – 14 business days Free / [Insert Rate]
Australia & Europe 8 – 15 business days Free / [Insert Rate]
Rest of the World 10 – 20 business days [Insert Rate]

> Note: Delivery times are estimates and start from the date of dispatch, not the date of order.

3. Order Tracking

  • Once your package has been shipped, you will receive an automated email containing your Tracking Number and a link to track your shipment.

  • Please allow 24–48 hours for the tracking information to update in the carrier’s system.

4. Customs, Duties, and Taxes

  • [casual-streetwear] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

5. Shipping Delays & Undeliverable Packages

  • Delays: Severe weather, holiday peak seasons, or customs clearance holds may cause slight delivery delays. If your order is delayed by more than 10 business days beyond the estimated timeframe, please contact us at [kienluonggg2000@gmail.com].

  • Incorrect Address: Please double-check your shipping address before placing your order. We are not responsible for packages delivered to incorrect addresses provided by the buyer. If a package is returned to sender due to an incorrect address, the customer will be responsible for re-shipping costs.

6. Lost or Stolen Packages

If your tracking status shows "Delivered" but you have not received your package:

  1. Check your surrounding property, mailbox, and ask neighbors or household members.

  2. Contact your local post office/courier with your tracking number.

  3. If you still cannot locate your package, contact our support team at [kienluonggg2000@gmail.com] so we can assist you in filing a claim or offering a solution.